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Common questions

Questions

How long does shipping take?

Orders are typically delivered within 2–5 business days, depending on product availability and processing times. Please note that products may be sourced from different supplier branches across South Africa. If an item needs to be transferred from another branch before your order can be processed, this may result in a slightly longer delivery time.

Can I return or exchange a product?

Returns and exchanges are subject to our Returns & Refunds Policy. Please review our policy for information on eligibility, timeframes and the process for requesting a return or refund.

What if a product is out of stock?

While we do our best to keep our product availability up to date, stock levels may change without notice. We recommend contacting us via email to confirm stock availability before placing your order. If a product becomes unavailable after you place an order, we will contact you to discuss the available options.

What payment methods do you accept?

We accept secure online payments through Yoco, with the payment methods available displayed at checkout.