Refund policy

Refund & Returns Policy

Last updated: 24 August 2026

At Vivetta, we want you to be satisfied with your purchase. If there is an issue with your order, please contact us so that we can assist you.

1. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during delivery;

  • Defective;

  • Incorrect; or

  • Materially different from the product described on our website,

please contact us as soon as reasonably possible after receiving your order.

Please provide your order number and, where applicable, photographs showing the condition of the product and packaging.

Where a return, replacement or refund is required under applicable South African consumer law, Vivetta will provide the appropriate remedy.

2. Unwanted Products

If you change your mind about a purchase, returns may be accepted where permitted by applicable law and provided that the product is:

  • Unused and unopened;

  • In its original packaging;

  • In a resalable condition; and

  • Accompanied by proof of purchase.

For hygiene and safety reasons, opened or used beauty, personal-care, cosmetic, healthcare, or consumable products may not be eligible for return where applicable law permits such exclusion.

Nothing in this policy limits any consumer rights that cannot legally be excluded.

3. Health, Wellness and Consumable Products

For health supplements, vitamins, cosmetics, skincare, personal-care products and other products intended for personal consumption or hygiene, returns may be restricted where the product has been opened or used.

This is intended to protect the health and safety of our customers.

Where a product is defective, unsafe, incorrectly supplied or otherwise subject to a mandatory consumer remedy, the applicable legal rights will continue to apply.

4. Refunds

Once a returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed using the original payment method, where reasonably possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

5. Exchanges

Where appropriate, Vivetta may offer a replacement or exchange instead of a refund.

If the requested replacement is unavailable, an appropriate refund will be provided where required.

6. Return Shipping

Where the return is due to Vivetta supplying an incorrect, defective, or damaged product, Vivetta will be responsible for the reasonable return arrangements where required by applicable law.

Where a return is requested for reasons permitted by our voluntary returns policy, the customer may be responsible for return shipping costs.

7. How to Request a Return

To request a return, please contact us through the contact details provided on our website and include:

  • Your order number;

  • Your name;

  • The product concerned;

  • The reason for the return; and

  • Photographs or other supporting information where applicable.

Please do not send products back without first contacting us.

8. Consumer Rights

Nothing in this Refund & Returns Policy is intended to remove, restrict or waive any rights you may have under the Consumer Protection Act, Electronic Communications and Transactions Act, or any other applicable South African law.

Where South African law provides a consumer with a right to cancel, return, repair, replace or obtain a refund, those rights will apply.

For certain online transactions, South African law provides consumers with cancellation rights and other protections.

9. Contact

For returns or refund enquiries, please contact:

Vivetta Health & Beauty 
Email: 
Website:Â