Terms of service

Terms of Service

Last updated: 24 August 2026

Welcome to Vivetta. These Terms of Service govern your use of our website and your purchase of products from Vivetta.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Vivetta

Vivetta is an online retailer offering beauty, personal care, wellness, and related products.

Throughout these Terms, the terms "Vivetta", "we", "us" and "our" refer to Vivetta. The terms "you" and "customer" refer to the person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities;

  • Attempt to gain unauthorised access to our website or systems;

  • Interfere with the operation or security of our website;

  • Copy, reproduce or commercially exploit our website content without permission; or

  • Provide false, misleading or fraudulent information when placing an order.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers or website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

  • Product images may differ slightly from the actual product;

  • Packaging and product appearance may change from time to time;

  • Product availability may change without notice. A refund will be processed if this matter occurs. 

Where a manufacturer changes a product's packaging or formulation, the product supplied may differ from images displayed on our website.

4. Health and Wellness Products

Certain Vivetta products may include vitamins, supplements, skincare, cosmetics or other wellness products.

These products are not intended to replace professional medical advice, diagnosis or treatment, unless expressly stated otherwise and permitted by applicable law.

You should read the product packaging, labels, warnings and instructions before using a product.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or are otherwise uncertain whether a product is suitable for you, you should consult an appropriately qualified healthcare professional before using the product.

Vivetta does not guarantee that a product will achieve a particular health, cosmetic or personal outcome.

5. Product Claims

Vivetta aims to provide product information accurately and responsibly.

We do not intend to make claims that are inconsistent with applicable South African laws, regulations, product registrations, labels or permitted indications.

Information provided on our website should not be interpreted as a guarantee that a product will prevent, cure, diagnose or treat a disease or medical condition unless such use is legally permitted and specifically stated for that product.

6. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities of products purchased;

  • Refuse or cancel an order where necessary;

  • Correct pricing or product-information errors; and

  • Remove or discontinue products from our website.

If we cancel an order after payment has been received, we will provide an appropriate refund where required.

7. Prices

All prices displayed on our website are shown in South African Rand (ZAR), unless otherwise stated.

Prices may change without notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to correction of obvious errors and applicable consumer law.

8. Orders

Placing an order constitutes an offer to purchase the selected products.

An order is subject to acceptance and availability.

After placing an order, you should receive an order confirmation containing relevant details of your purchase.

An order confirmation does not necessarily guarantee fulfilment if the product subsequently becomes unavailable or an obvious pricing or product-information error is identified.

Where an order cannot be fulfilled, we will notify you and provide any refund required by applicable law.

9. Payment

Payment must be completed using one of the payment methods made available through our website.

We do not store complete payment-card information where payment is processed by an external payment provider.

Payment transactions may be subject to the terms and privacy policies of the relevant payment provider.

10. Delivery

We will deliver orders to the delivery address provided during checkout.

Delivery times displayed on our website are estimates unless expressly stated otherwise.

BellaSalute is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, strikes, severe weather, incorrect delivery information or other unforeseen circumstances.

You are responsible for providing accurate delivery information.

Additional delivery charges may apply where an address is incorrect or where a delivery attempt fails for reasons attributable to the customer.

11. Returns, Refunds and Exchanges

Our returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms of Service.

Nothing in our returns policy or these Terms limits rights provided to consumers by applicable South African law.

12. Promotions and Discounts

From time to time, Vivetta may offer promotional codes, discounts or special offers.

Unless otherwise stated:

  • Promotions cannot be exchanged for cash;

  • Promotions may have expiry dates or other conditions;

  • Only one promotional code may be used per order; and

  • We reserve the right to withdraw or amend a promotion where permitted by law.

Specific promotional terms will apply where provided.

13. Intellectual Property

All content appearing on the Vivetta website, including but not limited to:

  • Logos;

  • Brand names;

  • Product descriptions;

  • Graphics;

  • Images;

  • Website design;

  • Text; and

  • Other original content

is owned by Vivetta or used with permission from the relevant rights holder.

You may not reproduce, modify, distribute, sell, or commercially exploit our content without prior written permission.

Third-party trademarks and product names remain the property of their respective owners.

14. Third-Party Websites and Services

Our website may contain links to or integrate with third-party websites, payment providers, courier services or other services.

Vivetta is not responsible for the content, availability, security or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and conditions.

15. Privacy

Your personal information will be handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain personal information is required to process orders, payments, deliveries and customer-service enquiries.

16. Limitation of Liability

To the extent permitted by applicable law, Vivetta will not be responsible for indirect, incidental or consequential losses arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

Nothing in these Terms limits any mandatory consumer rights or remedies available under South African law.

17. Errors and Corrections

We reserve the right to correct typographical errors, pricing errors, product descriptions, availability information and other inaccuracies on our website.

Where an error materially affects an order, we will take reasonable steps to notify the affected customer and provide any remedy required by applicable law.

18. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the rights and protections available to consumers under that law.

20. Contact Us

If you have any questions about these Terms of Service, please contact us:

Vivetta Health & Beauty 
Email: 
Website: 
Business Address: 

Important: These Terms of Service are intended as a general starting template and should be reviewed against your actual business structure, products, and South African legal requirements before you publish them.